Sarah K. Scoular (@sarahkscoular on twitter) has 15 years customer service experience including face to face, over the phone and via digital interactions. Nine years were spent as a call center supervisor for a telecommunications company where she also created a digital care team and managed their brand on the social web. Sarah has extensive leadership experience, supervising a team and coaching them to meet or exceed specified goals. In addition to the responsibilities listed above she was an integral part of hiring and recruiting process.
Sarah is currently Enterprise Community Manager for uCern, the enterprise 2.0 social platform where Cerner Associates and Clients connect and collaborate. She ensures the 75,000+ member network is connecting people with others in similar roles or special interest groups, sharing information and finding answers to the questions they’re looking for. Sarah helps others who are helping to revolutionize Healthcare. She is an advocate of brand transparency, authenticity and engagement.
Community Management, Social Business, Social Media, Public Relations, Customer Relations, Team Management, Hiring and Recruiting