Customer Service and Social Media at #smclk

Randomly Googled my name (who hasn’t) and came up with this gem: a video of me speaking to Social Media Club of Lawrence about Customer Service and Social Media.

September 2010 seems so long ago, so much has changed in my professional life since then. Namely, Sunflower Broadband no longer exists – we’re Knology of Kansas and my position will be eliminated in May 2011 – but the principles and techniques I discuss in this video have not changed. Now to find the right company to hire me for this purpose…


About sarahkscoular

Sarah K. Scoular (@sarahkscoular on twitter) has 15 years customer service experience including face to face, over the phone and via digital interactions. Sarah is currently Enterprise Community Manager for uCern, the enterprise 2.0 social platform where Cerner Associates and Clients connect and collaborate. She ensures the 100,000+ member network is connecting people with others in similar roles or special interest groups, sharing information and finding answers to the questions they're looking for. Sarah helps others who are helping to revolutionize Health Care. Outside of work, Sarah is the wife of a graphic designer/laser engraver and the mother of seven-year-old Madeleine. She loves to cook clean, plant-strong foods and is a certified yoga and Les Mills BODYFLOW instructor.
This entry was posted in Uncategorized. Bookmark the permalink.

2 Responses to Customer Service and Social Media at #smclk

  1. Bailey says:

    Heck yes I google myself. Trust me, I’m the only Bailey DeReus out there. I need to know what the internet knows about me!

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )


Connecting to %s