today’s interesting links

Everyday I find myself “favoriting” tweets or bookmarking links, which is great for me but it’s always good to share knowledge with others. Here are things I’ve found interesting today; I plan to post more once or twice each week.

Customer Loyalty is Conditional from @yourcustomers

Apple’s App Store Now on Twitter by @calldrdave “inspired by Chief Customer Officer @sarahkscoular”

Social Media for Paranoid Bosses, good advice for people trying to persuade a business to get social and facing objections, by @petershankman. Thanks to @benasmith for the post.

On Rightsizing and Anything But Trivial by @JoeDavisMedia.

Too Much Miscommunication at Work or #communicationfail by @LeaderChat.

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About sarahkscoular

Sarah K. Scoular (@sarahkscoular on twitter) has 15 years customer service experience including face to face, over the phone and via digital interactions. Sarah is currently Enterprise Community Manager for uCern, the enterprise 2.0 social platform where Cerner Associates and Clients connect and collaborate. She ensures the 100,000+ member network is connecting people with others in similar roles or special interest groups, sharing information and finding answers to the questions they're looking for. Sarah helps others who are helping to revolutionize Health Care. Outside of work, Sarah is the wife of a graphic designer/laser engraver and the mother of seven-year-old Madeleine. She loves to cook clean, plant-strong foods and is a certified yoga and Les Mills BODYFLOW instructor.
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